Kadonation was founded in 2016 and is now one of Belgium’s fastest-growing companies, having been listed in the Deloitte Fast 50 for the fourth consecutive time in 2024!

We are a dynamic scale-up in the employee and relationship gifting market. Making an impact is our motto. That’s why we developed Kadonation Select: an intuitive platform that enables organizations to set up a thoughtful gifting policy from A to Z, effortlessly. Our software eliminates the hassle that typically comes with employee and business gifts.

Curious about our story, the core values we uphold, and the mission we pursue with a team of around 40 people? Read more here.

A precise and customer-oriented Customer Operations Specialist who takes ownership of the entire order and support process for our clients: from quotation to delivery.

You effortlessly switch between operational follow-up, customer interaction, supplier coordination, and process optimization. Additionally, you actively contribute to team projects and think along about how we can further improve our workflows, systems, and service.

You are therefore at the heart of our B2B customer service: a reliable link that ensures satisfied customers and a flawless experience — day after day.

• End-to-end order processing – You manage orders from A to Z: from quotations and coordination with partners to invoicing and delivery.
  
  
• Customer support – You respond to inquiries from business clients (B2B) via phone, email, and chat, in Dutch, French, or English.
  
  
• Coordination and communication – You liaise with printers, custom production partners, designers, and internal stakeholders to ensure every order is delivered accurately and on time. Smooth communication with our partners and vendors is also essential.
  
  
• Process optimization – You identify recurring issues, inefficiencies, or opportunities for improvement and translate them into concrete optimizations or automations.
  
  
• Technical follow-up – You detect and log issues related to order processing or customer queries and ensure they are resolved effectively.
  
  
• Maintaining external relationships – You maintain strong connections with partners and vendors.
  
  
• Project-based work – You contribute to the team’s roadmap by independently taking on (sub)projects that support our growth and efficiency.

• You have strong organizational and administrative skills, and you thrive on structure and clarity.

• You communicate in a professional and customer-oriented manner, both by phone and through digital channels.

• You speak and write fluently in Dutch and English. Proficiency in French is a strong plus.

• You are proactive, take initiative, and enjoy contributing ideas on how to improve processes.

• You are a true team player who can also work independently and take ownership.

• You work accurately and have a keen eye for detail, without losing sight of the bigger picture.

• You’re not afraid to pick up the phone or to switch quickly between different tasks.

• You’re digitally savvy and quick to learn new tools.

• Ideally, you already have some initial experience in a customer-facing or operational role.

At Kadonation, we combine the energy and boldness of a start-up with the expertise and know-how of a scale-up. You’ll join a dynamic and ambitious tech company with an open feedback culture and plenty of room for your own initiatives and ideas. Kadonation is a strong brand with a product you’ll be proud to sell, and you’ll have the autonomy to build your own region and approach. And most importantly: you will be truly appreciated.

Are you a fan of Kadonation too? Apply now!