Product & Gift management

Technical Support/​QA Specialist (remote possible)

Who is Kadonation?

Kadonation is a scale-up that was founded in 2016. Today, we are one of the fastest-growing companies in Belgium.

Our scale-up is a dynamic player in the employee and corporate gifts market. Bringing impact to your recognition policy, that’s our motto. And it’s also the reason we built Kadonation Select: an intuitive platform that allows organisations to set up a well thought– out recognition policy in no time. Our software takes away the administrative burden that comes with employee gift-giving. In short: more appreciation, less hassle!

We’re looking for…

… a Technical Support/​QA Specialist to strengthen our international development team.

You will be responsible for providing technical assistance and support to customers, both internal and external (2nd line), resolving technical issues. This role plays a crucial role in maintaining the quality and reliability of our products as well as customer satisfaction.

If you live in Belgium/​are able to commute to our HQ, that’s a big plus.

Key responsibilities:

  • Assist internal & external stakeholders; providing prompt and effective technical support.

  • Resolve tech support issues; creating clear Jira bug tickets after analyzing and troubleshooting technical problems. You can correct small issues yourself.

  • Manage technical support documentation; creating clear and user friendly guides for our team members.

  • Feedback loop; proactively propose solutions to prevent issues in the future.

  • Proactive technical support; managing logs & exceptions.

  • Monitor potential security issues.
  • First point of contact for internal IT issues

Your profile

We need our next team member to possess the following skills/​characteristics:

Soft skills

  • Strong communication skills in English (knowledge of Dutch is a plus)

  • You’re a teamplayer, very punctual and a natural problem solver

  • You are a structured worker and you have an analytical mind
  • You’re customer focused

Hard skills

  • At least 2 years of experience in a similar job
  • Technical support related to PHP, Vue.JS, MySQL
  • Great in troubleshooting
  • Analytical
  • Your time zone should not differ by more than 2 hours from the Belgian time zone (GMT+2)

These skills are a plus:

  • Coding experience
  • Working with New Relic
  • Working with Sentry
  • CloudOps skills (we work with Google Cloud)

Why Kadonation?

  • Be ready for a job with a lot of variety and room for own initiative

  • Good work-life balance with flexible hour arrangement – fully remote working possible

  • Be a part of an international development team, working from anywhere in the world! And of course the whole Kadonation-team will welcome you with open arms.

If you meet our qualifications and are excited about joining our team, please get in touch!

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