Product & Gift management

Technical Support/​QA Specialist (remote possible)

Who is Kadonation?

Kadonation is a scale-up that was founded in 2016. Today, we are one of the fastest-growing companies in Belgium.

Our scale-up is a dynamic player in the employee and corporate gifts market. Bringing impact to your recog­ni­tion policy, that’s our motto. And it’s also the reason we built Kadonation Select: an intuitive platform that allows organ­i­sa­tions to set up a well thought- out recog­ni­tion policy in no time. Our software takes away the admin­is­tra­tive burden that comes with employee gift-giving. In short: more appre­ci­a­tion, less hassle!

We’re looking for…

… a Technical Support/​QA Specialist to strengthen our inter­na­tion­al devel­op­ment team.

You will be respon­si­ble for providing technical assistance and support to customers, both internal and external (2nd line), resolving technical issues. This role plays a crucial role in main­tain­ing the quality and reli­a­bil­i­ty of our products as well as customer sat­is­fac­tion.

If you live in Belgium/​are able to commute to our HQ, that’s a big plus.

Key respon­si­bil­i­ties:

  • Assist internal & external stake­hold­ers; providing prompt and effective technical support.

  • Resolve tech support issues; creating clear Jira bug tickets after analyzing and trou­bleshoot­ing technical problems. You can correct small issues yourself.
  • Manage technical support doc­u­men­ta­tion; creating clear and user friendly guides for our team members.

  • Feedback loop; proac­tive­ly propose solutions to prevent issues in the future.

  • Proactive technical support; managing logs & exceptions.

  • Monitor potential security issues
  • First point of contact for internal IT issues.

Your profile

We need our next team member to possess the following skills/​characteristics:

Soft skills

  • Strong com­mu­ni­ca­tion skills in English (knowledge of Dutch is a plus)

  • You’re a teamplayer, very punctual and a natural problem solver

  • You are a structured worker and you have an analytical mind
  • You’re customer focused

Hard skills

  • At least 2 years of experience in a similar job
  • Technical support related to PHP, Vue.JS, MySQL
  • Great in trou­bleshoot­ing
  • Analytical
  • Your time zone should not differ by more than 2 hours from the Belgian time zone (GMT+2).

These skills are a big plus:

  • Coding experience
  • Working with New Relic
  • Working with Sentry
  • CloudOps skills (we work with Google Cloud)

Why Kadonation?

  • Be ready for a job with a lot of variety and room for own initiative

  • Good work-life balance with flexible hour arrange­ment – fully remote working possible
  • Be a part of an inter­na­tion­al devel­op­ment team, working from anywhere in the world! And of course the whole Kadonation-team will welcome you with open arms.

If you meet our qual­i­fi­ca­tions and are excited about joining our team, please get in touch!

If you are an inter­na­tion­al profile (= non-Belgian resident), please apply via Upwork, thank you! 

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