Kadonation was founded in 2016 and is now one of Belgium’s fastest-growing companies, having been listed in the Deloitte Fast 50 for the fourth con­sec­u­tive time in 2024!

We are a dynamic scale-up in the employee and rela­tion­ship gifting market. Making an impact is our motto. That’s why we developed Kadonation Select: an intuitive platform that enables orga­ni­za­tions to set up a thoughtful gifting policy from A to Z, effort­less­ly. Our software eliminates the hassle that typically comes with employee and business gifts.

Curious about our story, the core values we uphold, and the mission we pursue with a team of around 40 people? Read more here.

A precise and customer-oriented Customer Operations Specialist who takes ownership of the entire order and support process for our clients: from quotation to delivery.

You effort­less­ly switch between oper­a­tional follow-up, customer inter­ac­tion, supplier coor­di­na­tion, and process opti­miza­tion. Addi­tion­al­ly, you actively contribute to team projects and think along about how we can further improve our workflows, systems, and service.

You are therefore at the heart of our B2B customer service: a reliable link that ensures satisfied customers and a flawless experience — day after day.

• End-to-end order processing – You manage orders from A to Z: from quotations and coor­di­na­tion with partners to invoicing and delivery.
  
  
• Customer support – You respond to inquiries from business clients (B2B) via phone, email, and chat, in Dutch, French, or English.
  
  
• Coor­di­na­tion and com­mu­ni­ca­tion – You liaise with printers, custom production partners, designers, and internal stake­hold­ers to ensure every order is delivered accurately and on time. Smooth com­mu­ni­ca­tion with our partners and vendors is also essential.
  
  
• Process opti­miza­tion – You identify recurring issues, inef­fi­cien­cies, or oppor­tu­ni­ties for improve­ment and translate them into concrete opti­miza­tions or automa­tions.
  
  
• Technical follow-up – You detect and log issues related to order processing or customer queries and ensure they are resolved effec­tive­ly.
  
  
• Main­tain­ing external rela­tion­ships – You maintain strong con­nec­tions with partners and vendors.
  
  
• Project-based work – You contribute to the team’s roadmap by inde­pen­dent­ly taking on (sub)projects that support our growth and efficiency.

• You have strong orga­ni­za­tion­al and admin­is­tra­tive skills, and you thrive on structure and clarity.

• You com­mu­ni­cate in a pro­fes­sion­al and customer-oriented manner, both by phone and through digital channels.

• You speak and write fluently in Dutch and English. Pro­fi­cien­cy in French is a strong plus.

• You are proactive, take initiative, and enjoy con­tribut­ing ideas on how to improve processes.

• You are a true team player who can also work inde­pen­dent­ly and take ownership.

• You work accurately and have a keen eye for detail, without losing sight of the bigger picture.

• You’re not afraid to pick up the phone or to switch quickly between different tasks.

• You’re digitally savvy and quick to learn new tools.

• Ideally, you already have some initial experience in a customer-facing or oper­a­tional role.

At Kadonation, we combine the energy and boldness of a start-up with the expertise and know-how of a scale-up. You’ll join a dynamic and ambitious tech company with an open feedback culture and plenty of room for your own ini­tia­tives and ideas. Kadonation is a strong brand with a product you’ll be proud to sell, and you’ll have the autonomy to build your own region and approach. And most impor­tant­ly: you will be truly appre­ci­at­ed.

Are you a fan of Kadonation too? Apply now!