Kadonation logo

FAQ

General

What is Kadonation?

Kadonation is an online platform which makes collecting money for gifts easier, faster, and safer. Collect money to buy the ideal birthday, wedding, or baby shower gift, as well as other occasions such as a colleague leaving, a housewarming party, a bachelor party, a festival, a group activity, or a family member graduating.

Additionally, we are the most inexpensive donation-based crowdfunding platform in Belgium. This means you can quickly, easily, and safely collect money for a project or charity.

Why does Kadonation exist?

Our goal is to make people happy during the many milestones in their lives. Kadonation offers an easy, fast, and secure way to collect money and buy gifts for these special occasions. Receiving a unique gift from friends, family, or colleagues. Who wouldn't want that?

Is our platform safe to use?

Security is incredibly important to us! Our website has earned a safeshops.be security label, we use a secured SSL Internet connection, and only save the necessary personal information in our secured database.

Are there any jobs available at Kadonation?

Think you would be an invaluable asset to our team? Feel free to send an unsolicited application to jobs@kadonation.com!

Can I create an online group gift when I live outside of Belgium?

Our platform is available all over the world. All you need is a working Internet connection which means it's perfectly possible to create an online group gift, invite people to contribute, and make a contribution yourself outside of Belgium. Whether it's possible to deliver items to your country of residence depends on the gift partner's shipping policy. Therefore, you'll have to check beforehand if your chosen gift partner delivers outside of Belgium.

Is it possible to let the recipient know who has contributed?

Of course you want the lucky recipient to know who has made their wonderful gift possible. Every contributor can choose to add a personalised message to the online group gift upon payment. Once everyone has contributed or the goal has been reached, the organiser will be able to print out a PDF file. This file will show the names of all contributors and their personal messages. A nice little extra to give to the recipient!

Account

Do I have to create an account?

Creating an account is mandatory. How else will the lucky recipient know who came up with the idea to create a group gift for them? And did you know that creating an account is a piece of cake? The quickest and easiest way to do it is to sign in using your Facebook account.

Why do you need to know my date of birth?

People under the age of 18 need to wait a little while longer before they're able to use our platform. This doesn't mean that we can't set up an online group gift for them, however. If you're under 18 and would like to set up an online group gift, feel free to contact us. Send an email to contact@kadonation.com we'll gladly help you out!

How will my email address be verified?

Once you've created a Kadonation account using an email address, you'll be sent a confirmation email.

I haven't received a confirmation email?

If you are unable to find your confirmation email, please check your SPAM folder. Can't find it there either? Don't hesitate to contact us.

What do I do when I forgot my password?

Not to worry! Fill in your email address and we'll send you an email to reset your password.
Tip: have your browser remember your passwords or create a secret folder containing a file with all of your passwords.

Why do you need my phone number?

We like to know your phone number to be able to contact you as quickly as possible when you require help or when we'd like to ask for feedback to make Kadonation an even better platform. Your phone number will not be used for commercial purposes and will never be shared with third parties!

Payment methods

Where can I find my IBAN number?

You can find your IBAN number on the front side of your bank card. The number consists of maximum 34 alphanumeric characters and has a fixed length per country. An IBAN number comprises a country code (two letters), a control number (two numbers), and (depending on your country of residence) a national bank account number.

Which payment methods are available?

You can contribute to an online group gift using multiple different payment methods. Kadonation accepts payments by Bancontact, Ideal, VISA, and Mastercard. Anyone who owns a bank card can easily contribute.

Et cetera

How can I get in touch with a press contact?

Any press-related questions can be sent to marketing@kadonation.com!

How to contact us?

Any questions can be sent to us via live chat or by sending us an email at contact@kadonation.com.

How can I stay up-to-date on Kadonation?

If you'd like to stay up-to-date on Kadonation, you can follow us on Facebook, Twitter, and LinkedIn. Check out our blog, subscribe to our newsletter, and never miss an update!

Setting up an online group gift

Can anyone set up an online group gift?

Anyone aged 18 or older who has a working email address and bank card (Maestro, VISA, or Mastercard) can set up an online group gift.

Are there any requirements for setting up an online group gift?

Once you're 18 or older, there are no requirements for setting up an online group gift. Or perhaps there is one: making your friends, family, and colleagues happy!

Do I need a bank account to set up an online group gift?

You don't need to own a bank account to set up an online group gift. You do need to own one when you want to contribute, of course.

How do I edit my online group gift? / How do I personalise my online group gift?

Want to edit the picture, title, or description of your online group gift? Go to your online group gift and click 'personalise'.

Who can see my online group gift?

Anyone who has received an invitation or the direct link to your online group gift, will be able to see your online group gift and make a contribution. Only the organiser of the online group gift is able to spend the money.

How do I invite friends, family, or colleagues?

Click 'invite people' in your online group gift's overview. You can invite people via Facebook, email, or direct link.

Is there a limit to how much I can contribute?

Aren't there enough little rules we need to adhere to? There is no limit to how much or how little you can contribute to online group gifts. Attention: if you contribute over €1,000 via bank transfer, we are required to ask you for your personal data.

Will my contribution be visible?

If you do not want others to see how much you have contributed, check the hide my contribution box when filling in your contribution amount.

What is an online group gift?

An online group gift is a type of digital safe in which money can be collected. In financial terms, an online group gift is an electronic wallet or eWallet that's at a financial institution. The organiser of the money pot is the owner of the electronic wallet. This means that no one (including Kadonation) except the organiser can use the collected money.

Manage my online group gift

Will the organiser of the online group gift be notified when a new contribution has been made?

Whenever a new contribution is made, the organiser of the online group gift will be notified. The contributor can decide in advance whether the amount they've contributed will be visible or not.

How can I remind people to contribute?

The organiser of the online group gift can choose to send a reminder email to invitees who haven't contributed yet.

Can I invite more people?

The organiser of the online group gift can invite more people via Facebook, email, or direct link at any time. Invitees can invite more people, as well.

Can I still manage my online group gift once the deadline has expired?

The deadline is used to set a date until which invitees can contribute to your online group gift. Once the deadline has been reached, people can no longer contribute to your online group gift.

How can I delete my online group gift?

To delete an online group gift, go to your online group gift page, click settings, then click delete.

Can I accidentally delete my online group gift when contributions have already been made?

When there's still money left in your online group gift, you will not be able to delete it. Leftover money can be spent buying gifts from our gift partners.

How do I deactivate / terminate my online group gift?

When setting up your online group gift, you choose a deadline by which invitees need to have contributed. Once this deadline has expired, your online group gift will be deactivated and your friends, family, and colleagues will no longer be able to contribute. If you want to change the deadline, click the calendar icon next to the end date of your money pot.
PS: make sure people have enough time to contribute, we suggest setting up your online group gift a month in advance.

How do I reactivate my online group gift?

Once the deadline of your online group gift has expired, you can change the deadline to a future date. Your online group gift will be reactivated and people will once again be able to contribute.

Spending my online group gift

How can I spend the collected money?

The organiser chooses how to spend the money once everyone has contributed or when their goal has been reached. There are two ways to spend the collected money:
  1. Buy a gift or gift card from one of our gift partners
  2. Buy a Kadonation gift card which the recipient can use to choose their own gift

Where can I spend the collected money?

You can use the collected money to buy gifts from 80 different gift partners.

Can I use the collected money to buy from any gift partner?

You can use the collected money to buy a gift or gift card from any gift partner. The terms and conditions will vary depending on which gift partner you choose. You can find them on each gift partner's personal page.

Do I have to pay gift partners a transaction fee?

Using Kadonation is fast, easy, safe, and FREE OF CHARGE! When using the collected money to buy a gift from one or more of our gift partners, you do not have to pay a transaction fee!

Can I spend the collected money at different intervals / in different ways?

No obligations or restrictions at Kadonation! You can use the collected money to buy gifts from multiple gift partners or you can transfer leftover money to a bank account.

How do I transfer my online group gift?

If you really have no idea what to buy the lucky recipient, you can have them decide. Transferring your online group gift is one of our spending options. Go to your online group gift page, click spend your money, and then choose have the recipient decide.

How much time do I have to spend the collected money?

Your online group gift does not have an expiration date which means you can take all the time you need to find the perfect gift. If you choose to transfer your online group gift to the recipient, they can also take as long as they need.

Do gift vouchers have an expiration date?

If you transfer your online group gift, there will be no expiration date. If you use the collected money to buy a gift voucher, however, the terms and conditions of the gift partner apply.

How will the gift voucher be delivered?

When you choose to transfer your online group gift, you will be emailed a gift voucher containing a unique code. You can print out this gift voucher (PDF file) and give it to the lucky recipient. When they redeem their gift voucher on our website, the online group gift will be transferred to them. You can choose in advance when the recipient will receive this email including a step-by-step guide on how to use their online group gift.

What if there's money left after buying a gift from a gift partner?

You can buy another gift from one of our gift partners.

Can I spend the collected money at a physical store?

Spending the collected money at a physical store is possible for most of our gift partners, but terms and conditions may vary depending on the gift partner. You can find out more about them on every gift partner's Kadonation page. At the moment, you can spend your collected money in the following physical stores: Coolblue, Connections, Eurotuin, Surf4Trends.

How do I print the personal messages?

Go to your dashboard on our website. Select the online group gift of which you want to print the personal messages. Go to spending options and beneath the options you will find the possibility to print your personal messages. You will also find the personal messages in the e-mail you’ll receive after spending your online group gift.

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Contributing to an online group gift

How can my friends, family, and colleagues contribute to my online group gift? Which payment methods are available?

The invitees can contribute to an online group gift via online payment. They can use any type of payment card for this (credit card, VISA, or Mastercard)

Can people see the amount of money I contributed / the total amount of money collected?

The organiser can decide whether people can see who else is invited, how much money each invitee has contributed, and the total amount of money collected. Contributors themselves can also decided whether their contribution is visible to others or not. If you don't want your contribution to be seen by others, check the corresponding box when filling in your contribution amount. The organiser can always see your name and the amount you contributed. The organiser receives an email for every contribution with the name of the contributor and the amount they contributed.

How can I leave a personal message?

When contributing to an online group gift, you can choose to write a personal message to the recipient. All messages will be sent to the organiser once the deadline of the money pot has expired. The organiser will then be able to print them and give them to the recipient. A fun little extra to give at a birthday party, wedding, or other celebration!

Can I contribute to an online group gift more than once?

Yes! As long as the deadline hasn't expired, you can contribute to an online group gift as many times as you like.

Is it possible to contribute on behalf of someone else?

When you're almost done contributing, you'll be able to change the name of the contributor. That way, you can easily contribute on behalf of someone else when they can't do it themselves.

Will I receive a payment confirmation?

Once your payment is completed successfully, you'll receive a payment confirmation. From that moment on, your name will become visible in the list of contributors.

How secure is my payment?

The security of our users and their personal data is very important to us which is why we take certain measures to guarantee safe and smooth transactions.
We only accept 3D-secured bank cards which means you will always have to use your card reader to verify your payment. All transactions are processed by certified payment agency Mangopay.
PS: Our system meets much stricter security norms than most banking agencies you know.

How do I hide my name?

If you don't want anyone to see the amount you've contributed, you can check the corresponding box during the payment process.

What do I do when I want to contribute under a different name?

Immediately after you made your contribution, you'll be directed to an overview page. You can see the details of your contribution on that page and you can still change your name and message there. To change your name some time after your contribution, you'll have to sign in on the website. On your personal page, you'll see an overview of all the online group gifts you have contributed to. When you click on an online group gift, you'll be directed to the page of that online group gift. On the right, you'll see an overview of all the contributions and your contribution will have a gear icon next to it. If you click on that icon, you can still change your name and message. However, you can only do that as long as the deadline hasn't passed yet.

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Gift partners

Where can I find an overview of the different gift partners?

You can find an overview of all of our gift partners here.

Will more gift partners be added?

We at Kadonation keep working to expand our list of fun and unique gift partners. Do you have any fun suggestions? Let us know!

I've received an online group gift code. How can I redeem it?

The unique code found in the email your were sent or on the gift voucher can be redeemed here.

How can I use my coupon code?

Nice! You've received a coupon code! You can redeem it on your online group gift page once you've set it up. Click 'settings' at the top of the page and fill in your coupon code in the corresponding field.

Is it possible to use the collected money to buy from more than one gift partner?

You can use the collected money to buy gifts or gift cards from multiple gift partners! Have fun gift hunting!

Is there a minimum amount that needs to be spent when buying from gift partners?

Some gift partners require you to spend at least €25. Other gift partners have no such requirements. The terms and conditions for each gift partner can be found on their Kadonation page.

Do gift vouchers from gift partners have an expiration date?

If you transfer the online group gift to the recipient, it will not have an expiration date. They can spend the collected amount whenever and wherever they want. If you use the collected money to buy a gift voucher from one of our gift partners, their terms and conditions apply.

Can I spend more than the collected amount when buying from gift partners?

You can feel free to go absolutely crazy when buying from our gift partners. The gift code works as a discount code. When buying something from our gift partners, you just need to fill in your gift code during the payment process and the amount attached to your gift voucher will be substracted from the total amount you need to pay.

How can I become a gift partner?

Does Kadonation seem like a fun asset to integrate into your company? Don't hesitate to contact us!

Costs

Is setting up an online group gift free of charge?

Setting up an online group gift is free of charge.

Do I have to pay a transaction fee when I buy something from a gift partner?

Buying something from one or more of our gift partners is completely free of charge! This means you can spend the total amount of collected money without worry.

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Tips & Tricks

What should I buy with the collected money?

Need ideas and inspiration on which gift to buy for different occasions? Check out our blog full of gift giving tips and tricks!

Which occasion / milestone / category should I choose for my online group gift?

We separate occasions into two categories, namely gifts en donations. These two categories comprise all possible occasions. Can't find the occasion you're looking for? No worries, you can always choose a different one.

What makes a good online group gift description?

The description of your online group gift should let people know what occasion you're collecting money for and convince them to join the fun! Try to be as creative and original as possible!

Here are some tips:
  • Be clear: think of a comprehensive name! Describe the details of the online group gift later on in the description. Explain the occasion, project, or charity in as much detail as possible so everything makes sense;
  • Add links: Add links to your description to give even more information about the online group gift.
  • Need more tips: Do not hesitate to contact one of our employees!

General

Why is the Kadonation gift card the best option for me?

There are nothing but perks attached to the Kadonation gift card. The gift voucher is valid indefinitely which means there is no expiration date you have to worry about. Feel free to take your time to think about the gift(s) you want to buy. Additionally, there is no need to limit yourself to one gift partner. There are over 80 gift partners to choose from including Coolblue, Zalando, and Dreambaby, as well as providers of leisure activities such as eKart, Puzzle Escape Rooms, SuperJump, and Bluebear.

What is the Kadonation gift card?

A Kadonation gift card is a wonderful variation on gift vouchers. It is valid indefinitely and can be used to buy gifts from over 80 gift partners. You'll immediately receive a digital version of this gift voucher via email. All you need to do is download it and print it, put it in a nice little envelope and give it to the lucky recipient.

What does this digital gift voucher look like?

The digital gift voucher will be available for download as soon as you have completed your order. You will also receive a copy via email. You can choose to mention the name of all contributors and the recipient along with a personalised message. Additionally, the total amount of collected money will be mentioned on the digital gift voucher.

What is the Kadonation gift box?

Buying a Kadonation gift box is optional and a perfect choice for those who like to receive a little extra something. Within 3 business days, you'll receive a gift box containing your gift voucher. You'll still receive a digital copy of your gift voucher via email. A gift box costs €4,50 (shipping costs included).

How does the Kadonation gift card work?

Use the Kadonation gift card to gift someone a wonderful gift or fun experience. The lucky recipient can exchange their Kadonation gift card for a gift voucher from one of our gift partners. The recipient can then choose what exactly to do with it which makes it the perfect gift for anyone!

Valid indefinitely

The Kadonation gift card does not have an expiration date. Once you've exchanged your Kadonation gift card for a gift voucher from one or more of our gift partners, the gift partner's terms and conditions apply.

Gift partners

Kadonation has joined forces with over 80 gift partners who offer a wide range of products and experiences to choose from. Whether it's electronics, fashion, baby stuff, interior design, or outdoor decorations you're interested in, you'll find something you're looking for. But you can also use your money to go karting, skiing, scuba diving, or to try and solve an escape room. Anything's possible when you gift someone a Kadonation gift card.

Order

Order online

You can order both digital gift vouchers and Kadonation gift boxes on our website. Choose which one of the two you would like, choose how many gift vouchers and/or boxes you would like, and choose how much they should be worth. Once they're added to your shopping basket, you can personalise each of them individually.

How do I redeem a coupon code?

Once you've added the desired gift vouchers and/or gift boxes to your shopping basket, you will have the option to fill in your coupon code. The amount will be deducted automatically.

Personalise your gift voucher

You can edit the names of the contributor(s) and the recipient(s) for each individual gift voucher and/or gift box. Additionally, you can add a personalised message. The names and message will be added to both the digital and physical gift voucher. This is optional. You can also choose to order a neutral gift voucher which can be gifted to anyone.

Payment

Online payment

Once you continue with your order, you will have to fill in your personal information. This is necessary for both private and business-related purchases. Next, you will be able to choose your favoured payment method. The instructions that follow will tell you what to do next. As soon as you've successfully completed your payment, you will receive a confirmation email. The final page will show you an overview of your order information and provive you with a link to download and print your gift vouchers.

Why am I unable to pay by credit card?

Mollie, our payment provider, does not allow customers to pay via VISA and Mastercard at the moment. It is always possible to pay via Paypal which allows you to connect your credit card to your account.

Delivery

Delivery

Digital gift vouchers can be downloaded and printed immediately after ordering them. You'll also receive them via email. Our Kadonation gift boxes will be shipped to your as soon as we receive your payment. You can expect Bpost to deliver them at your doorstep within 3 business days.

Do you ship outside of Belgium?

For the gift box, shipping costs only cover delivery within Belgium. If you'd like to receive a Kadonation gift card in other parts of the world, you can buy a digital gift voucher which you will receive via email. You can then print it.

Spending your gift voucher

Spending your gift voucher

You can spend your gift voucher on our website using the unique code you can find on said voucher. You will then be presented with an overview of all of our gift partners. Choose one or more of our partners, fill in the amount of money you would like to spend, fill in your personal data and request your voucher. You can then use this voucher to buy products from the online or physical store of the gift partner of your choice. You can keep doing this until all the Monet from your Kadonation gift card has been spent.

Do I have to spend the total amount at one (online) store?

No. You are completely free to use the money on your gift voucher to buy from multiple different gift partners. When exchanging your Kadonation gift card, you can choose the amount you want to spend on a gift voucher from a particular gift partner. You can do this with every partner you've chosen.

Can I exchange multiple Kadonation gift cards for gift vouchers from one specific gift partner?

Were you lucky enough to receive multiple Kadonation gift cards? You can exchange them for gift vouchers from any of our gift partners. This means that you can also exchange them for more than one gift voucher from one specific partner. Do remember to read the terms and conditions of the gift partner of your choice to make sure the gift vouchers can be used during a single purchase.

Other questions

Gift vouchers for business purposes

At Kadonation, it is also possible to buy gift vouchers for business purposes. Request a proposition by filling in your company details and selecting whether you want to receive digital gift vouchers and/or Kadonation gift boxes. Choose how many of them you want and add additional remarks or questions to your order. If you want, you can personalise gift vouchers and boxes by adding your company logo or using your company colours.

How can I become a gift partner?

Contact us at contact@kadonation.com to let us know you're interested in being one of our gift partners. Terms and condition will be discussed during our first meeting.

I lost my Kadonation gift card. What do I do?

Digital gift vouchers can be downloaded immediately after purchase and a copy will be sent to the buyer via email. When buying a Kadonation gift box, a digital version will also be sent via email. In any case, a copy of your Kadonation gift card can be found in the inbox of the person who purchased it.

Can I top up the balance of my Kadonation gift card?

Yes, you sure can. To top up the balance of your Kadonation gift card you only need to go to your dashboard on our website and select your gift voucher beneath 'My recently received gifts' and click on 'spend the collected money'. On that page you will see in the upper right corner 'top up money'. Then you can top up the balance of your gift voucher.

How can I check my Kadonation gift card balance?

Sign in to Kadonation. As soon as you've filled in your Kadonation gift card code, your gift voucher will be added to the 'Recently received gift vouchers' tab. You can now check your gift voucher balance at any time.

I received an error message when trying to spend my Kadonation gift card.

Make sure you've signed in using the correct email address and password. As soon as you're logged in, you'll be able to find your Kadonation gift card under the 'Recently received gift vouchers' tab on your dashboard if you've filled in your gift voucher code. There's no need to fill in your code twice. Your Kadonation gift card is safely stored on your account. All you need to do is click it to be able to spend it.

General

How does Kadonation work?

Kadonation is a platform you can use to easily collect money for group gifts or charity. In less than 30 seconds, you can set up a crowdfunding campaign which will be available online immediately. No strings attached either: you pay a onetime transaction cost of 4% of the total amount collected when transferring the money to a bank account. The money will be transferred to a bank account of your choosing within 3 banking business days.

How does Kadonation keep my crowdfunding campaign secure?

Security is very important to us. Our website has received a Safeshops.be security label. Additionally, we use a secure SSL Internet connection and only save the details we require in a secure database.

Setting up a crowdfunding campaign

How can I use Kadonation to collect money for a crowdfunding campaign?

You can set up your own crowdfunding campaign at Kadonation. This means you can create a type of digital wallet which people can add money to.

Do I have to be a non-profit organisation or entity to be able to use Kadonation?

No. Anyone can use Kadonation to collect money for social purposes and good causes.

For which purposes can I set up a crowdfunding campaign?

You can set up a crowdfunding campaign for any sort of social purpose or good cause, such as environmental actions, someone's health, a project, animal welfare, or supporting a community. You can set up a campaign for anything you want.

How much does using Kadonation cost?

Setting up an online group gift is free of charge and anyone can contribute without having to pay any additional fees. The only cost you might have is a transaction cost of 4% when transferring the collected money to a bank account.

Do contributors need to pay additional fees when making a contribution?

No additional fees need to be paid when making a contribution.

Managing a crowdfunding campaign

How can I tell when someone has contributed to my crowdfunding campaign?

As soon as a contribution has been made to your crowdfunding campaign, you will receive an email. The contribution will also appear on your crowdfunding page once the payment has been completed successfully.

How can I edit my crowdfunding campaign?

If you are the organiser of the crowdfunding campaign, sign in to your Kadonation account and go to your dashboard. Click on your crowdfunding campaign and go to 'personalise'. You can now edit your campaign's title, description, and picture. On the 'settings' page, you can edit the goal and deadline of your crowdfunding campaign.

How can I delete my crowdfunding campaign?

As soon as someone has contributed to your crowdfunding campaign, it is no longer possible to delete your campaign. If no contributions have been made yet, only the organiser of the crowdfunding campaign can delete it. To do this, sign in to your account, go to the settings of your crowdfunding campaign, and click 'delete'.

How do I receive contributions?

You can invite people to contribute by sending them an email or by sharing the direct link. They will then be able to access your crowdfunding campaign and contribute.

How can I make my crowdfunding campaign more successful?

We've made a handy guide to help you along the way. You can find it on our blog.

Contributing

Do I need an account to contribute?

No, you do not need a Kadonation account to contribute. If you do not have an account, all you need to do is fill in your name and email address. This information will not be made public.

How can I contribute to a crowdfunding campaign?

You can be invited to contribute via email, Facebook, or a different communication channel. A direct link can also be shared. If you click this link, you will be sent to the crowdfunding campaign page without having been invited. On this page, you will be able to contribute. You can choose how much you'd like to contribute, fill in your personal details, choose your preferred payment method, and make your contribution.

Can I contribute anonymously?

Yes, it is possible for the organiser of the crowdfunding campaign to choose to keep the names of the contributors invisible. If the organiser hasn't done this, then each contributor can still choose to stay anonymous and only the organiser will see the name and contribution of that contributor in an email. The people that visit the crowdfunding campaign page and the other contributors won't be able to see your name or contribution.

Can I make my contribution invisible to others?

Yes, it is possible for the organiser of the crowdfunding campaign to choose to keep the names of the contributors invisible. If the organiser hasn't done this, then each contributor can still choose to stay anonymous and only the organiser will see the name and contribution of that contributor in an email. The people that visit the crowdfunding campaign page and the other contributors won't be able to see your name or contribution.

When will my contribution become visible on the campaign page?

As soon as we have received your payment, it will appear on the crowdfunding campaign page. When using online payment methods, we will receive your contribution immediately. When contributing via bank transfer, it can take up to 10 business days for us to receive your contribution.

When will the organiser of the campaign receive my contribution?

When using online payment methods, your contribution will appear on the campaign page immediately. When contributing via bank transfer, it can take up to 10 business days for your contribution to appear on the campaign page. The organiser will receive an email once your payment is completed succesfully.

Do I need to pay additional fees when contributing?

No additional fees need to be paid when making a contribution.

What is the minimum amount I have to contribute?

The minimum amount you have to contribute is €1.

Is there a limit to how much money I can contribute?

No, there is no limit to how much money you can contribute. You can only contribute €2500 per contribution, but you can do this however many times you like.

Spending the collected money

When will I receive the collected money?

The organiser of the crowdfunding campaign can choose when to spend the collected money. The deadline does not have to be expired to do this.

How will I receive the collected money?

The organiser decides when to transfer the collected money to a bank account. When you're signed into Kadonation, you will find your crowdfunding campaign in your list of online group gifts. When you click on the link to your crowdfunding campaign, you will find the option to spend your money on the right. You will then be able to choose to request a bank transfer. You will be able to choose how much of the collected amount you'd like to transfer and fill in the required details. The money should be transferred to the bank account of your choosing within 10 banking business days.

Can I spend (a part of) the collected amount while my campaign is still running?

Yes, that's definitely possible. You can transfer (a part of) the collected amount to a bank account while your crowdfunding campaign is still running.

Can the person I collected money for take control over the money?

The organiser of the crowdfunding campaign is the only person who can spend the collected money. This means that the organiser has to fill in the bank account information when transferring the money.

What if I haven't reached my goal?

Setting a goal is completely optional and doesn't have to be reached. Goals can be set to inform contributors of how much money is needed, but there are no consequences to not reaching your goal.