FAQ

General

What is Kadonation?

Kadonation is an online platform which makes collecting money for gifts easier, faster, and safer. Collect money to buy the ideal birthday, wedding, or baby shower gift, as well as other occasions such as a colleague leaving, a housewarming party, a bachelor party, a group activity, or a family member graduating.

Additionally, we are the most inexpensive donation-based crowdfunding platform in Belgium. This means you can quickly, easily, and safely collect money for a project or charity.

Why does Kadonation exist?

Our goal is to make people happy during the many milestones in their lives. Kadonation offers an easy, fast, and secure way to collect money and buy gifts for these special occasions. Receiving a unique gift from friends, family, or colleagues. Who wouldn't want that?

Is our platform safe to use?

Security is incredibly important to us! Our website has earned a safeshops.be security label, we use a secured SSL Internet connection, and only save the necessary personal information in our secured database.

Are there any jobs available at Kadonation?

Think you would be an invaluable asset to our team? Feel free to send an unsolicited application to jobs@kadonation.com!

Can I create a money pot when I live outside of Belgium?

Our platform is available all over the world. All you need is a working Internet connection which means it's perfectly possible to create a money pot, invite people to contribute, and make a contribution yourself outside of Belgium. Whether it's possible to deliver items to your country of residence depends on the gift partner's shipping policy.

Is it possible to let the recipient know who has contributed?

Of course you want the lucky recipient to know who has made their wonderful gift possible. Every contributor can choose to add a personalised message to the money pot upon payment. Once everyone has contributed or the goal has been reached, the organiser will be able to print out a PDF file. This file will show the names of all contributors and their personal messages. A nice little extra to give to the recipient!

Account

Do I have to create an account?

Creating an account is mandatory. How else will the lucky recipient know who came up with the idea to create a money pot for them? And did you know that creating an account is as easy as pie? The quickest and easiest way to do it is to sign in using your Facebook account.

Why do you need to know my date of birth?

People under the age of 18 need to wait a little while longer before they're able to use our platform. This doesn't mean that we can't set up a money pot for them, however. If you're under 18 and would like to set up a money pot, feel free to contact us. Send an email to contact@kadonation.com we'll gladly help you out!

How will my email address be verified?

Once you've created a Kadonation account using an email address, you'll be sent a confirmation email.

I haven't received a confirmation email?

If you are unable to find your confirmation email, please check your SPAM folder. Can't find it there either? Don't hesitate to contact us.

What do I do when I forgot my password?

Not to worry! Fill in your email address and we'll send you an email to reset your password.
Tip: have your browser remember your passwords or create a secret folder containing a file with all of your passwords.

Why do you need my phone number?

We like to know your phone number to be able to contact you as quickly as possible when you require help or when we'd like to ask for feedback to make Kadonation an even better platform. Your phone number will not be used for commercial purposes and will never be shared with third parties!

Payment methods

Where can I find my IBAN number?

You can find your IBAN number on the front side of your bank card. The number consists of maximum 34 alphanumeric characters and has a fixed length per country. An IBAN number comprises a country code (two letters), a control number (two numbers), and (depending on your country of residence) a national bank account number.

Which payment methods are available?

You can contribute to a money pot using multiple different payment methods. Kadonation accepts payments by Bancontact, Ideal, VISA, and Mastercard. Anyone who owns a bank card can easily contribute.

Et cetera

How can I get in touch with a press contact?

Any press-related questions can be sent to marketing@kadonation.com!

How to contact us?

Any questions can be sent to us via live chat or by sending us an email at contact@kadonation.com.

How can I stay up-to-date on Kadonation?

If you'd like to stay up-to-date on Kadonation, you can follow us on Facebook, Twitter, and LinkedIn. Check out our blog, subscribe to our newsletter, and never miss an update!

Haven't found the answers you were looking for?

Feel free to contact us at contact@kadonation.com and we'll gladly help you out!

Contact us