Customer Success Manager

Kadonation was founded in 2016 and is today one of the fastest growing companies in Belgium. We are proud to be part of the Deloitte Fast 50 for the fourth con­sec­u­tive year!

Our scale-up is a dynamic player in the employee and corporate gifts market. Unwrapping the impact of gifting, that’s our motto. And it’s also the reason we built Kadonation Select: an intuitive platform that allows organ­i­sa­tions to set up a well-thought-out recog­ni­tion policy in no time. Our software takes away the admin­is­tra­tive burden that comes with employee gift-giving. In short: more appre­ci­a­tion, less hassle!

Want to know more about our story, the core values we strive for and the mission we’re working on with around 40 talented indi­vid­u­als? Read more here.

… a Customer Success Manager with initial experience in a similar role at a start-up or scale-up. In this role, you will build strong B2B customer rela­tion­ships and guide them in making the most of our Kadonation Select platform.

You will proac­tive­ly provide advice to optimize and streamline your customers’ appre­ci­a­tion policies. You guarantee the best possible support and know how to spot challenges as well as identify growth oppor­tu­ni­ties, helping to drive Kado­na­tion’s further growth alongside your colleagues.

What are your respon­si­bil­i­ties?

• Guide customers through the onboarding process and ensure they fully utilize the Kadonation Select platform. By under­stand­ing their needs and expec­ta­tions and trans­lat­ing them into practical platform use, you ensure a high adoption rate and optimal user experience.

• Monitor customer usage data and prevent churn by proac­tive­ly inter­ven­ing when customers are not making full use of our services.

• Act as a link between Sales, Product, and Marketing by gathering and trans­lat­ing customer needs to the internal teams.

• As a product expert, you know our platform and services inside out, enabling you to provide customers with tailored solutions.

• Contribute actively to the critical evaluation and improve­ment of our internal processes, with the goal of achieving the highest possible efficiency and quality.

You have:

• Excellent knowledge of Dutch and French and are com­fort­able speaking to customers in both languages.
  
  
• At least one year of experience in customer success (or a similar role).
  
  
• A customer-oriented and empathetic approach, focused on building and main­tain­ing strong customer rela­tion­ships.
  
  
• Strong analytical skills, orga­ni­za­tion­al talents, and a proactive, problem-solving mindset.
  
  
• Affinity with CRM and other digital tools.
  
  
• The ability to take respon­si­bil­i­ty and work inde­pen­dent­ly, while also being a team player.

At Kadonation, we combine the energy and boldness of a start-up with the expertise and know-how of a scale-up. You’ll join a dynamic tech company with an open feedback culture and plenty of room for your own initiative and ideas. And most impor­tant­ly: you’ll be truly appre­ci­at­ed here.