Facing these challenges?
Not enough autonomy
Your customer service team cannot independently compensate or thank customers.
Slow
follow-up
Internal approval workflows are slowing down your customer service.
No uniform approach
Flowers or a discount? Every agent handles customer compensation differently.
Too much paperwork
Your team is wasting time manually sending gifts.
Missed Moments
Sometimes a thank-you or sorry doesn’t come until the moment has passed.
Limited budget control
You want to give your team freedom, but at the same time maintain control over spending.
Not
scalable
Sending personalized messages manually becomes complex as your customer service team grows.
No
integration
Your team wants to arrange gifts without switching tools.
The benefits for you:
Increase your NPS score
Turn complaints into opportunities. Respond quickly and surprise customers at the right moment, so a negative experience can turn into a positive one.
Empower your
team
Let your customer service team independently send compensation and gestures of goodwill within the guidelines you set. This way, you gain speed without losing control.
Offer instant service
Send digital gift cards or physical gifts in real time. Because when it comes to complaints and customer satisfaction, speed makes all the difference.
Stay in
control
Set budgets, guidelines, timelines, and available options in advance. Your team has the freedom to act, while you maintain an overview.
Put your team in control and win (back) customers.
- Compensate: Immediately send a personalized apology gift or add a digital gift card to your apology email with just one click.
- Thanking: Did a case drag on too long or was a critical bug reported? Show your appreciation for the customer’s patience when closing the ticket.
- Anticipate: Major system outage or unforeseen delays? Proactively send a gesture to all affected customers.
- Connect: Is your agent having a personal conversation with a customer? Give them the freedom to immediately send a warm gesture that truly leaves a lasting impression.
Integrate with your (existing) workflow.
Your team is already working in Zendesk, Salesforce Service Cloud, or another ticketing system. Thanks to our Gifting API, you don’t have to take your customer service team out of their workflow.
Send gifts directly from your existing systems or automate them based on predefined triggers. Data is automatically synced, and your billing remains centrally managed.
Is a customer upset due to a delivery error? Need to thank a customer for their patience with a long-standing issue? Give your customer service team the tools to respond personally and effectively, without administrative chaos, while maintaining full control.