One API, endless possibilities.
Our order API is the invisible engine behind the gifts your team wants to send. For every role, it offers a different form of freedom.
A customer deserves a sincere “sorry”.
The customer service agent clicks ‘Send gift’ directly within the ticketing system. The customer receives their gift in no time. No time wasted looking up personal data, transferring details to another system or placing orders.
Celebrating the 10th order.
As soon as the order status switches to ‘completed’ in your CRM (HubSpot, Salesforce, Teamleader, etc.), a personalized thank-you gift is automatically triggered. The salesperson doesn’t have to lift a finger but gets all the credit. And the customer? They’re over the moon!
A scalable loyalty program that truly lives.
By linking the points environment to the Order API, the loyalty manager transforms the program from a static catalog into a dynamic experience — without saddling the team with extra work. The result? A scalable system that effortlessly grows alongside your ambitions.
Instant rewards for survey participants.
Forget the manual exporting and uploading of CSV lists. The API triggers the reward immediately upon clicking the ‘submit’ button, all within your campaign’s full branding. This allows you to capitalize on their enthusiasm at its peak, while your marketing team focuses on the results instead of the logistics.
Why integrate with our Order API now?
Many companies only look at the price of the gift itself, overlooking the operational costs surrounding it — which are often a multiple of the actual gift cost. By integrating with our Order API, you eliminate these hidden expenses.
- Zero time wasted on management: Save hours every week on sourcing suppliers, placing individual orders, and tracking shipments.
- Eliminate human error: Manually transferring data from your CRM inevitably leads to mistakes. The API works flawlessly with the data you already have.
- Zero inventory risk: Stop purchasing physical gifts or gift cards that just sit on a shelf. Pay only for what you actually send.
- Centralized reporting: All gifting data is instantly available in your own system, ready for analysis or accounting.
- Scalability without extra headcount: Whether you send 10 or 10,000 gifts per month, the workload for your team remains exactly the same: zero.
Seamless integration with your favorite tools.
Our Order API is designed to connect with the systems your team already uses every day — without the technical headaches. Whether you work with Salesforce, HubSpot, SAP, Odoo, Teamleader, Microsoft Dynamics, Zendesk, or your own custom-built platform: the connection is made in no time.
1. Connect: Use your unique credentials to securely link your CRM, support tool, or marketing platform to our central secure hub.
2. Centralized Management: Thanks to the multi-tenant structure, you can effortlessly manage different brands or departments from a single environment.
3. Personalize and Automate: Set up the experience according to your branding. Automate based on smart triggers (such as a closed ticket or a reached milestone) or send manually with the click of a button.
1. Connect: Use your unique credentials to securely link your CRM, support tool, or marketing platform to our central secure hub.
2. Centralized Management: Thanks to the multi-tenant structure, you can effortlessly manage different brands or departments from a single environment.
3. Personalize and Automate: Set up the experience according to your branding. Automate based on smart triggers (such as a closed ticket or a reached milestone) or send manually with the click of a button.
The best gift for literally everyone.
With the versatile Kadonation Gift Card, you provide access to over 100 top brands in one go. It is the perfect addition to any loyalty program. Simply connect to our Order API to automate gifting instantly. This allows you to show appreciation efficiently and put a smile on every recipient’s face.
FAQ💡
Everything you wanted to know about the Kadonation Order API, but were afraid to ask.
-
What is the Kadonation Order API?
The Kadonation Order API (Application Programming Interface) is an advanced software integration that directly connects your own CRM, ERP, or HRM system to our ordering platform. It enables systems to communicate securely and in real-time, replacing manual gift ordering with a streamlined digital process. -
How does an API integration automate loyalty programs?
Within a loyalty program, the API acts as the trigger between customer action and reward. As soon as a user reaches a pre-set milestone — such as achieving a point total or submitting a survey — your system automatically sends a call to our API. This ensures the customer receives their reward immediately, without any administrative intervention. This boosts customer engagement and eliminates operational delays. -
Which CRM and ERP systems are compatible with the Kadonation API?
The Kadonation API is a standard REST API, which means it is compatible with any modern software suite that supports webhooks or API calls. Commonly used integrations include Salesforce, HubSpot, Microsoft Dynamics 365, SAP, Teamleader, and customer service tools such as Zendesk. -
How does the API guarantee transaction and data security?
Security is at the heart of our architecture. The Kadonation Order API is built on modern security standards to ensure your data and transactions are always protected:
- Secure API Tokens: We use highly secure API tokens for authentication. Instead of static passwords, your system gains access via unique tokens specifically generated for the API environment.
- Complete Control: As a customer, you are in the driver's seat. You can create, manage, and rotate (replace) tokens yourself at any time via your dashboard. This ensures you can instantly revoke or renew access without needing to contact our support team.
- Encrypted Connections: All data exchange takes place exclusively via HTTPS connections with TLS encryption. This means that information sent between your system and api.kadonationselect.com remains unreadable to third parties. -
How does API automation contribute to cost savings (ROI)?
Automation via the Order API increases ROI by eliminating hidden operational costs. This includes reducing man-hours spent on order management, preventing human errors during manual data entry, and removing the need for inventory management of gifts or gift cards. You only pay for the gifts that are actually sent. -
Can the customer journey be fully personalized via the API?
Absolutely. While the back-end processing is automated, the front-end experience (the email and the digital gifting environment) remains fully customizable. The API allows you to include specific metadata and personal messages for each shipment, while the visual interface maintains the sender's corporate identity. -
What does the technical implementation process look like for developers?
Developers can utilize the extensive OpenAPI documentation available on our developer portal. The process begins in a sandbox environment for testing calls and webhooks. Once the integration is validated, you can scale seamlessly to the production environment, significantly shortening the time-to-market.