Getting a gift from work is nice, but did you know most end-of-year bottles remain unopened, gathering dust in a cupboard? Pity, because a carefully chosen gesture does have impact. A small surprise at the right moment doesn’t feel forced, but like a sincere token of appreciation. Something even an exclusive Château Pétrus can’t compete with.
In this blog post, we share how to pivot from a traditional gift culture to one that’s built on recognition that truly resonates with employees. We explain why thoughtful gestures are more powerful than gifts given out of force of habit, how timing and personalisation make all the difference, and provide tips for a robust recognition policy.

Gestures vs gifts: a world apart.
A gift is nice, but a gesture has more impact. The difference? Gifts are often expected on fixed occasions. Gestures come with an element of surprise and make a bigger impression. And that’s precisely the power of a good recognition policy.
Don’t get us wrong:gifts are still important. They’re almost a tradition when it comes to the holidays, a wedding or retirement, and something employees expect. But no matter how well-intentioned, not every gift creates the right impression. A box of chocolates given on autopilot can quickly feel forced rather than a genuine token of appreciation.
Gestures are different. They’re more personal, smaller in size, but have a bigger impact. Like a pep talk after an intense project, a gift card during a difficult period, or a pat on the back on an otherwise regular Tuesday. No fixed occasion, but a genuine emotional impact. That’s what makes gestures so valuable for not only your employee experience but also your employer branding.
At Kadonation we group these moments of impact into three types:
1. Classics = the fixed occasions
For example, onboarding, retirement, end-of-year, a newborn or wedding. They’re the occasions you’ve ‘always done’. Which makes sense, because they promise familiarity and a sense of tradition. But if you only focus on these classics, you’re unintentionally leaving a lot of employees behind. Not everyone retires, gets married or has a baby. So, ensure your recognition policy is inclusive, in terms of not just the gift, but also the occasion.
2. Essentials = the underappreciated must-haves
These are those occasions that are often overlooked, but essential for lasting engagement. For example, birthdays, spot awards, supporting a sick team member, or exceptional achievements that often go unrecognised.
3. Delights = the surprise factor
This is where the real magic lies in a culture of recognition. Delights are small, unexpected gestures that make your employer brand shine. For example, a personalised thank-you card for candidates who didn’t quite make the cut, a heart-shaped cake for colleagues to share on Valentine’s Day, or a team breakfast to celebrate an employee on their last day. Creative, accessible, yet unforgettable.

The magic of timing, personalisation and the right message.
There are three golden rules to a recognition policy with impact:
1. The right moment:
Timing is everything. Only showing your appreciation at the annual performance review or the end of the year? That’s like wishing someone a ‘happy birthday’ three months late. The real magic lies in the unexpected: a pat on the back after a great bit of teamwork, showing your support during a difficult time, or simply a small gesture to say, ‘I see you’.
2. The right gift:
One size doesn’t fit all. The perfect gift for one person might really miss the mark for someone else. A collection of beer for a wine lover? Meh. The key to relevance is knowledge and recognition. Know what truly makes your employees happy and recognise their preferences, lifestyle or background. Only then will a gesture feel sincere and personal.
3. The personal message:
A gift is merely a vehicle for the thing that matters the most: your message. A generic gift can be nice, but an energising smoothie for a colleague just back from parental leave? A small gesture that says it all: ‘We’re glad you’re back, and we’re here to support you during this new chapter of your life.’ And that’s what truly matters.


Your practical guide to an impactful gifting policy.
10 tips for turning appreciation into a culture of recognition.
Want to make a real impact as an organisation? Then pivot from a traditional gift culture to a culture of recognition that really counts. Don’t give for the sake of giving, but to build connection.
Here are 10 practical tips for making that transition go smoothly and effectively:
1. Consider the meaningful moments: Look beyond the classics and celebrate not just the expected occasions like a wedding or year-end, but also the more unexpected moments: a difficult period, a top result or just a sincere ‘thank you’.
2. Personalise your gestures: A handwritten card, small gift in your company branding, or collection of online kudos from the whole team? These make all the difference. Read our blog about how to make it fast and scalable.
3. Tailor it to the recipient: A generic gift is nice, but something that reflects someone’s personality or offers them freedom to choose? That sticks.
4. You don’t need a reason to give: Sometimes a spontaneous pat on the back is worth more than a big end-of-year bonus. The two together? That’s gold. 😉
5. Encourage peer-to-peer appreciation: Make appreciation part of your company culture, not just a topic for HR. Let colleagues surprise each other with small gestures or sincere compliments.
6. Actively involve managers: Appreciation carries more weight when it comes from a team manager. One personal ‘well done’ from your boss is worth more than 100 automated thank-you emails.
7. Think beyond physical gifts: An extra day off, a shout-out in the team meeting or lunch with colleagues… Impact doesn’t always need to fit in a gift box.
8. Let employees choose themselves: The freedom to choose increases the sense of autonomy. With a Gift Card or flexible choice concept you leave it up to the employees to decide what they’d like.
9. Balance big and small: Big gestures on the classic occasions provide structure and impact. Small, frequent gestures create continuity and surprise. Together, they form the foundation of a strong and sustainable recognition policy.
10. Make appreciation a core value: Appreciation shouldn’t be a project or milestone, but an integral part of your culture. Weave it into your processes, rituals and leadership.

Time for appreciation that works
Mathilde Van Vaerenbergh
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