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Gifting policy

The gift gap: why good intentions aren’t always well received.

By Isabel
24 Mar 2025

A gift with the best intentions can sometimes be received completely dif­fer­ent­ly than intended. This is a phenomenon known as the gift gap: the difference between what the giver intended and how the recipient expe­ri­ences the gift. 

In a business envi­ron­ment, this mismatch can cause appre­ci­a­tion to be mis­un­der­stood or even coun­ter­pro­duc­tive. For­tu­nate­ly, with the right approach, you can minimise the gift gap and choose gifts that really make an impact.

What is the gift gap?

The gift gap is the difference between intention and experience. While the giver thinks they’ve chosen a thoughtful and valuable gift, the recipient may experience it completely dif­fer­ent­ly. This is because personal pref­er­ences, expec­ta­tions and context play a major role in how a gift is inter­pret­ed. Research shows that these perceptual dif­fer­ences occur regularly, even when the giver has carefully considered their choice (Freling et al., 2024).

What causes the gift gap?

1. Personal pref­er­ences and mis­un­der­stand­ings

Givers and receivers often see things dif­fer­ent­ly. What givers consider thoughtful doesn’t always match the pref­er­ences or needs of receivers. For example, a fancy bottle of wine for someone who doesn’t drink alcohol, or a Christmas gift when the receiver actually celebrates Eid al-Fitr.

2. Sen­ti­men­tal versus practical value

Givers sometimes avoid gifts with sen­ti­men­tal value for fear that the meaning will be lost on the recipient. But these gifts – a personal message or a symbolic gift – are often appre­ci­at­ed more than purely practical items.

3. Gifting in public versus private

Gifts given in private are often better received than gifts given in a public setting. In an office envi­ron­ment, a gift presented in front of an audience can create social pressure, making the recipient feel less free to appreciate the gift.

4. Material gifts versus gift expe­ri­ences

Research shows that people value gift expe­ri­ences (such as a day out or a workshop) more than material gifts. Yet, givers often choose something tangible because it tra­di­tion­al­ly feels like more of a present and – let’s be honest – is often more practical in a pro­fes­sion­al setting.

White paper

Your practical guide to an impactful gifting policy.

Feel you could get more out of your gifting policy by maximising the power of appre­ci­a­tion in your organ­i­sa­tion? Then download our practical whitepaper below. It’s full of surprising insights, inspiring examples and concrete sug­ges­tions for your strategy around appre­ci­a­tion.
Download our gifting policy whitepaper

Gift gap risks for employers.

A poorly chosen gift can do more harm than good. Instead of showing your appre­ci­a­tion, it can leave the recipient feeling like they haven’t really been heard. This can lead to:

  • Lack of appre­ci­a­tion: A gift that doesn’t meet the mark feels mean­ing­less.
  • Awk­ward­ness or guilt: Overpriced or inap­pro­pri­ate gifts can actually make employees uncom­fort­able.
  • Power imbalance: Luxurious gifts can create an unwanted sense of hierarchy or obligation.

Take a smart approach to gifting and turn appre­ci­a­tion into a positive experience that leaves your employees feeling really touched.

How to close the gift gap?

1. Involve the right person

Involving direct managers or team leads in the process leads to gifts that are more relevant to the recipient. They are closer to their team, know the likes and dislikes of employees better, and can add a personal message that is sincere and hits the nail on the head. This not only makes the gift more valuable, but also strength­ens the rela­tion­ship between manager and employee.

2. Put the recipient in the driving seat

One of the most effective ways to close the gift gap is to offer per­son­alised gifts. Give employees control over their gift: let them fill in a wish list, indicate pref­er­ences or simply choose themselves. This way, the gift will better match what they want and make a real impact, increasing the chance that it’ll be positively received.

3. Choose a thoughtful gift, avoid clichés

A restaurant voucher, wellness day or course? Gift expe­ri­ences last longer and are often perceived as more valuable than material items. They create memories that last.

Avoid generic gifts like a bottle of wine or box of chocolates. Although safe options, they don’t always match the pref­er­ences of the recipient. Dietary require­ments, cultural background or personal dislikes can prevent a generic gift from having the intended impact. Prefer something unique? Consider a per­son­alised gift or a flexible gift card.

4. Be discreet

Research shows that employees prefer to receive gifts privately. Having a gift delivered to their home or handed over discreetly makes the moment more personal and less charged.

Gift inspiration.

Discover a selection of gifts that reinforce appreciation.

Kadonation Gift Card

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Complicookies | Office Sharing Box

€11.95
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Gift set | bath

€37.45
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You Are Wonderful | Deluxe Hand & Body Care Gift Set

€29.95
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Fruitbox Deluxe

€22.95
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Big hug | Big Candle

€17.95
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Bouquet | Mega Special with Champagne Hat Box

€50.45
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You are tea-riffic | Letterbox package

€8.45
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Healthy Gift Box | Fresh juice mix

€16.95
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Get well soon | Movie box

€38.95
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Bouquet | Lisette

€22.95
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Personalised serving board with snacks

€42.45
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Chocolate Dream Box | Minigift

€4.95
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Package Good to Go | Personalised lunch pot

€13.95
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Bullet Notebook | Upcycled & Conscious

€16.56
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Petits Fours Assortment + Logo (25pieces)

€55.95
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Throw made from recycled cotton

€9.95
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Sustainable work package

€33.45
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Rituals Sakura Giftset

€43.45
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Bib with Name

€13.45
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Thumbs up for you | Chocolate thumbs

€6.45
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Sharing basket | Office Sharing

€56.45
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You light up the room | Cube candle

€6.95
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€ 12

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How Kadonation helps bridge the gift gap.

Kadonation Select helps make gifting effortless and meaningful. Whether it’s a per­son­alised gift, a wide range of experience-themed options or a smart wish list tool – we’ll help you make the right choice. Fill the gift gap with real appre­ci­a­tion.

Want to show your appre­ci­a­tion? Make it simple, meaningful and personal. Ready to take gifting to the next level? Kadonation will help you get started!

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