A gift with the best intentions can sometimes be received completely differently than intended. This is a phenomenon known as the gift gap: the difference between what the giver intended and how the recipient experiences the gift.
In a business environment, this mismatch can cause appreciation to be misunderstood or even counterproductive. Fortunately, with the right approach, you can minimise the gift gap and choose gifts that really make an impact.
What is the gift gap?
The gift gap is the difference between intention and experience. While the giver thinks they’ve chosen a thoughtful and valuable gift, the recipient may experience it completely differently. This is because personal preferences, expectations and context play a major role in how a gift is interpreted. Research shows that these perceptual differences occur regularly, even when the giver has carefully considered their choice (Freling et al., 2024).

What causes the gift gap?
1. Personal preferences and misunderstandings
Givers and receivers often see things differently. What givers consider thoughtful doesn’t always match the preferences or needs of receivers. For example, a fancy bottle of wine for someone who doesn’t drink alcohol, or a Christmas gift when the receiver actually celebrates Eid al-Fitr.
2. Sentimental versus practical value
Givers sometimes avoid gifts with sentimental value for fear that the meaning will be lost on the recipient. But these gifts – a personal message or a symbolic gift – are often appreciated more than purely practical items.
3. Gifting in public versus private
Gifts given in private are often better received than gifts given in a public setting. In an office environment, a gift presented in front of an audience can create social pressure, making the recipient feel less free to appreciate the gift.
4. Material gifts versus gift experiences
Research shows that people value gift experiences (such as a day out or a workshop) more than material gifts. Yet, givers often choose something tangible because it traditionally feels like more of a present and – let’s be honest – is often more practical in a professional setting.

Your practical guide to an impactful gifting policy.
Gift gap risks for employers.
A poorly chosen gift can do more harm than good. Instead of showing your appreciation, it can leave the recipient feeling like they haven’t really been heard. This can lead to:
- Lack of appreciation: A gift that doesn’t meet the mark feels meaningless.
- Awkwardness or guilt: Overpriced or inappropriate gifts can actually make employees uncomfortable.
- Power imbalance: Luxurious gifts can create an unwanted sense of hierarchy or obligation.
Take a smart approach to gifting and turn appreciation into a positive experience that leaves your employees feeling really touched.

How to close the gift gap?
1. Involve the right person
Involving direct managers or team leads in the process leads to gifts that are more relevant to the recipient. They are closer to their team, know the likes and dislikes of employees better, and can add a personal message that is sincere and hits the nail on the head. This not only makes the gift more valuable, but also strengthens the relationship between manager and employee.
2. Put the recipient in the driving seat
One of the most effective ways to close the gift gap is to offer personalised gifts. Give employees control over their gift: let them fill in a wish list, indicate preferences or simply choose themselves. This way, the gift will better match what they want and make a real impact, increasing the chance that it’ll be positively received.
3. Choose a thoughtful gift, avoid clichés
A restaurant voucher, wellness day or course? Gift experiences last longer and are often perceived as more valuable than material items. They create memories that last.
Avoid generic gifts like a bottle of wine or box of chocolates. Although safe options, they don’t always match the preferences of the recipient. Dietary requirements, cultural background or personal dislikes can prevent a generic gift from having the intended impact. Prefer something unique? Consider a personalised gift or a flexible gift card.
4. Be discreet
Research shows that employees prefer to receive gifts privately. Having a gift delivered to their home or handed over discreetly makes the moment more personal and less charged.
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How Kadonation helps bridge the gift gap.
Kadonation Select helps make gifting effortless and meaningful. Whether it’s a personalised gift, a wide range of experience-themed options or a smart wish list tool – we’ll help you make the right choice. Fill the gift gap with real appreciation.
Want to show your appreciation? Make it simple, meaningful and personal. Ready to take gifting to the next level? Kadonation will help you get started!
Isabel
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